Refund and Return Policy
MageGee Return & Cancellation Policy
We want your experience with MageGee to be seamless and satisfying. Below are our friendly policies to guide you through cancellations, returns, and exchanges:
Cancellation Policy
Changed your mind? No problem! You can cancel your order within 48 hours of placing it. Refunds will be processed within 7 business days and credited back to your original form of payment.
Return Policy
Our return window is 30 days from the date of purchase. If more than 30 days have passed, we unfortunately cannot offer a refund or exchange.
Return Requirements
- It should be returned in its original packaging.
- Proof of purchase (e.g., receipt) is required.
Partial Refunds (If Applicable)
- Items not in original condition, damaged, or missing parts (not due to our error).
- Items returned more than 30 days after delivery.
Refund Process
- Once we receive and inspect your return, we’ll notify you via email.
- If approved, your refund will be processed, and a credit will be issued to your original payment method within a few days.
Haven’t Received Your Refund Yet?
- Check your bank account or credit card statement again.
- Contact your credit card company or bank as processing times may vary.
- If you still haven’t received it, email us at info@magegee.us.
Exchanges
We only exchange items that are defective or damaged. Notify us within 72 hours of receiving the defective product at info@magegee.us, and we’ll guide you through the exchange process.
Sale Items
Please note that sale items are non-refundable.
Gifts
- If the item was marked as a gift at the time of purchase and sent directly to you, you’ll receive a gift credit after we receive the returned item.
- If the item wasn’t marked as a gift or was sent to the purchaser first, the refund will go to the gift giver.
Shipping for Returns
- To return your product, email us at info@magegee.us for instructions.
- You are responsible for the shipping costs for returning the item. Shipping costs are non-refundable.
- Depending on your location, the time for exchanged products to reach you may vary.